Refund policy

90-Day "Stand On It" Guarantee

At EASEFUL, we built Archstone™ to hold its shape. If your insoles flatten, or you're simply not happy with them, you're covered for 90 days from the day your order is delivered.

How to Request a Refund

  1. Email support@easefulco.com with your order number and a short note about the issue.
  2. We may ask for a photo of the insoles.
  3. In most cases, you can keep the insoles — no return needed. If we do need them sent back, we'll reply with return instructions and cover the return shipping. Please don't send anything back before contacting us — packages sent without instructions can't be processed.

Once approved, your refund is issued to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

Bundles

For bundle orders (Buy 2, Get 1 FREE or Buy 3, Get 3 FREE), the guarantee covers the full amount you paid for the bundle. Free pairs included in a bundle have no separate value and are not refunded individually.

Damaged, Defective or Wrong Item

If your order arrives damaged, defective or incorrect, email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund — your choice.

Order Cancellations

You can cancel your order free of charge if it has not shipped yet. Email us as soon as possible with your order number. Once an order has shipped, it can't be canceled, but it is still covered by the 90-day guarantee.

Please Note

  • The guarantee applies to orders purchased directly from easefulco.com.
  • One guarantee claim per order.
  • Refunds cover the price paid for the product. Since standard shipping is free, there are no shipping fees to refund.

Questions?

Email support@easefulco.com — we reply within 1–2 business days.